At ban55 we take your privacy seriously. This Privacy Policy explains what personal data we collect when you use our platform, why we collect it, how it is stored and processed, and what rights you have over your information. Please read this document in full before registering an account.
At a Glance:
Our approach to data privacy is built on six core principles. These inform every decision we make about how your personal information is collected, stored, used and shared.
We collect only the personal data that is strictly necessary to provide the ban55 service, comply with legal obligations and protect the security of your account. We do not collect data speculatively or beyond what is proportionate to our operational needs.
Personal data collected on the ban55 platform is stored using industry-standard encryption and security practices. Access to stored personal data is restricted to authorised personnel and service providers who operate under binding data-processing agreements.
ban55 does not sell, rent or trade your personal data to third-party advertisers or data brokers. Any sharing of data with third parties is limited to service providers acting on our behalf and to legal or regulatory disclosures required by applicable law.
You have clear rights over your personal data, including the right to access, correct, delete and port your information. ban55 provides mechanisms through which you can exercise these rights at any time by contacting our support team.
We are committed to being clear and honest about what data we collect and why. This Privacy Policy is written in plain, professional English and is updated whenever our data practices change. We notify registered users of material updates before they take effect.
We retain personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised in accordance with our data retention schedule.
This Privacy Policy (the "Policy") sets out how ban55 (the "Platform", "we", "us" or "our") collects, uses, stores, shares and otherwise processes personal data relating to individuals who access or use the ban55 website at ban55.cam and all associated services (collectively, the "Service").
ban55 is an English-language online betting and live casino platform built for Pakistani users. We are committed to handling your personal data responsibly, transparently and in accordance with applicable data protection law. We encourage you to read this Policy in full before registering an account or using the Service.
By accessing or using the ban55 Service — including registering an account, making a deposit, placing a bet or simply browsing the website — you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree, you must not use the Service.
This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy. In the event of any conflict, this Policy governs data-related matters.
For the purposes of this Policy, the following definitions apply:
ban55 collects the following categories of personal data in connection with the operation of the Service. The specific data collected in any instance depends on how you interact with the Platform.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID or passport number | Account registration and KYC verification |
| Contact Data | Email address, phone number, city of residence (e.g., Karachi, Lahore, Islamabad) | Account communication and support |
| Financial Data | Deposit and withdrawal history, transaction amounts in PKR, payment method references | Payment processing and AML compliance |
| Verification Data | Copies of government-issued photo ID, proof of address documents | KYC and age verification |
| Usage Data | Pages visited, bets placed, games played, session duration, features accessed | Platform improvement and responsible-gambling monitoring |
| Technical Data | IP address, device type, browser type and version, operating system | Security, fraud detection and platform compatibility |
| Communication Data | Support chat logs, email correspondence, feedback submissions | Customer support and quality assurance |
| Responsible Gambling Data | Self-exclusion status, deposit limit settings, session limit preferences | Responsible gambling compliance and User protection |
Note on Financial Data: Payment references such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah may appear in your transaction records as familiar local context only. Their mention does not imply endorsement, affiliation or gambling support by those providers.
ban55 collects personal data through the following channels:
The majority of personal data we hold is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal, place a bet, contact our support team or respond to a survey or promotional offer. You choose what information to provide and when, within the constraints of what is required to operate your account.
When you access the ban55 website, certain technical and usage data is collected automatically through cookies, log files and similar technologies. This includes your IP address, browser type, referring URL, pages visited and session duration. See Section 8 for full details on our use of cookies.
In some cases, ban55 may receive personal data from third-party sources. This can include:
Where data is received from third parties, it is processed in accordance with this Policy and is used only for the purposes set out herein.
ban55 processes personal data only where there is a lawful basis for doing so. The following legal bases apply to our processing activities:
ban55 uses the personal data it collects for the following purposes:
ban55 does not use your personal data to make fully automated decisions that produce significant legal effects on you without human review, unless otherwise required or permitted by applicable law.
ban55 does not sell, rent or trade your personal data. We may share your data only in the following limited circumstances:
We engage carefully selected third-party service providers to help us operate the Platform. These include payment processors, KYC verification partners, cloud hosting providers, customer support tools and analytics providers. All Processors are contractually bound to process your data only on our instructions, to maintain appropriate security standards and not to use your data for their own purposes.
ban55 may disclose personal data where required by applicable law or by a court order, or where we are obliged to do so by a regulatory or law enforcement authority in the relevant jurisdiction. We will inform you of any such disclosure where we are legally permitted to do so.
In the event that ban55 undergoes a merger, acquisition, restructuring or sale of assets, personal data held by the Platform may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections remaining in place.
Where you have applied for self-exclusion through ban55 or through an applicable responsible-gambling scheme in the operator's licensing jurisdiction, limited data necessary to give effect to that exclusion may be shared with the relevant scheme operator.
Cross-Border Data Transfers: Your personal data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, ban55 ensures that appropriate safeguards are in place, including contractual protections consistent with applicable data protection requirements.
ban55 uses cookies and similar tracking technologies to operate the Platform effectively, to analyse usage patterns and, where you have consented, to deliver relevant content. A cookie is a small text file placed on your device by a website server when you visit that site.
| Type | Purpose | Required? |
|---|---|---|
| Essential Cookies | Enable core platform functions — logging in, maintaining session state, security. | Yes — cannot be disabled |
| Functional Cookies | Remember your preferences (language, odds format, display settings). | Optional |
| Analytics Cookies | Help us understand how users navigate the Platform so we can improve it. | Optional — consent required |
| Security Cookies | Detect and mitigate fraudulent activity, bot traffic and account takeover attempts. | Yes — cannot be disabled |
You can control non-essential cookies through your browser settings. Most modern browsers allow you to block, delete or restrict cookies. Note that disabling essential cookies will impair the functionality of the ban55 Platform and may prevent you from logging into your account. Clearing cookies will log you out of the Platform.
ban55 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law or the operator's licensing obligations. The following general retention periods apply:
When personal data is no longer required, it is securely deleted or irreversibly anonymised. We do not retain data in identifiable form beyond the periods set out above unless we are legally required to do so.
Depending on applicable law, you may have the following rights with respect to the personal data ban55 holds about you. To exercise any of these rights, please contact us using the details in Section 15.
Request a copy of the personal data ban55 holds about you and information about how it is being processed.
Request correction of inaccurate or incomplete personal data held in your Account.
Request deletion of your personal data where it is no longer necessary, subject to our legal retention obligations.
Request that processing of your personal data be restricted in certain circumstances, for example while an accuracy dispute is resolved.
Request a copy of personal data you provided to ban55 in a structured, machine-readable format where processing is based on consent or contract.
Object to processing based on legitimate interests or for direct marketing purposes. We will stop processing unless we have compelling grounds.
Requests to exercise data rights are processed within a reasonable timeframe — generally within 30 days — and are free of charge for reasonable requests. We may need to verify your identity before acting on a request. Where a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or decline to act.
ban55 implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include:
While we take security seriously and invest in robust protections, no internet-based system is entirely immune from risk. You also have a role to play: keep your account credentials confidential, use a strong unique password and notify us immediately at [email protected] if you believe your account has been compromised.
Security tip: Never share your ban55 account password with anyone. ban55 support staff will never ask for your full password. If you receive a suspicious communication claiming to be from ban55 from a domain other than ban55.cam, treat it as fraudulent.
The ban55 Platform is strictly for adults. We do not knowingly collect personal data from individuals under the age of 18, or under the higher minimum age required by the operator's licensing jurisdiction. Age verification is a mandatory step in our registration process and we require supporting documentation as part of our KYC procedures.
If ban55 becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the relevant Account will be closed. Any deposits made by a minor will be returned to the originating payment method. Access to the Platform will be permanently blocked for that individual.
If you believe a minor has accessed or registered on ban55, please contact us immediately at [email protected]. We take underage gambling seriously and will act without delay.
ban55 is an English-language platform designed with Pakistani users in mind. We understand that Pakistan has specific regulatory and legal considerations that are relevant to users in cities such as Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar.
The following notices apply specifically to Users accessing the Platform from Pakistan:
ban55 reserves the right to update this Privacy Policy at any time. Where a change is material — for example, a change to the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — we will notify registered Users by displaying a notice on the Platform or by sending a notification to your registered email address before the change takes effect.
The Effective Date at the top of this document indicates when the current version came into force. Your continued use of the Service after the effective date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed of any changes.
If you have any questions, concerns or complaints about this Privacy Policy or about the way ban55 processes your personal data, please contact our support team. We will respond to all enquiries within a reasonable timeframe during business hours.
Privacy & Data Enquiries
Email (plain text — not a clickable link):
[email protected]Copy this address manually into your email client. Do not reply to any message claiming to be from ban55 that originates from a domain other than ban55.cam. For responsible-gambling enquiries, including self-exclusion requests, please visit our Responsible Gambling page.
Now that you've read our Privacy Policy, you know exactly how your data is handled. Register today and enjoy live sports betting, PSL and T20 markets, live casino games and more — all in a secure, transparent environment built for Pakistani users.